TERMS AND CONDITIONS
Definitions and Interpretation
- Customer: The term “Customer” refers to any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
- Company: The term “LA GHADHADHAH,” “Company,” “brand,” “us,” “our,” or “we” refers to LA GHADHADHAH FOR LADIES WEARS TAILORING & EMBROIDERY, an Emirati luxury fashion brand.
- You/Your: The terms “you” or “your” refer to the individual using our website or placing an order.
- Site: The term “Site” refers to the website operated by LA GHADHADHAH
- .
- Services: The term “Services” refers to all services provided by LA GHADHADHAH
- through the Site, including but not limited to the sale of products, order processing, customer support, and any additional features or functions available on the Site.
- Content: The term “Content” includes all works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions, and software provided on or through the Site, including but not limited to text, visual, audio, and multimedia elements.
- These Terms and Conditions constitute a legal agreement between LA GHADHADHAH
- and you, the Customer. It is understood that by placing an order on the Site, the Customer hereby fully and unconditionally acknowledges and accepts these General Terms and Conditions.
Eligibility and Access
- Age Requirement: You must be at least 18 years of age to use our Site and any Services provided through it. By using our Site, you warrant that you have the legal and contractual capacity to enter into and be bound by these Terms and Conditions.
- Email Address: You agree to maintain a valid email address that you monitor regularly and to provide any information requested by us to complete transactions on the Site.
- Personal Use: You may access and use our Site and Services only for your personal use and not on behalf of any other person. You must not engage any third party to access our Site or Services on your behalf.
- Service Interruption: We do not guarantee that our Site or any content on it will always be available, uninterrupted, or error-free. Access to our Site and Services is provided on a temporary basis. We reserve the right to suspend, withdraw, or restrict access to our Site or Services, or any part thereof, at any time for any reason, including if we believe there has been a material breach of these Terms or a breach of security.
- Maintenance: Our Site and Services may become unavailable from time to time for maintenance and security updates. We will make reasonable efforts to provide notice of planned maintenance, but cannot guarantee advance notice. We are not obligated to restore any data that may be deleted during a suspension or restriction of access.
- Access Arrangements: You are responsible for making all arrangements necessary to access our Site, including maintaining any equipment required. You are solely responsible for any telecommunications costs incurred while using our Site.
- Account Security: Your access to our Site and Services is personal to you. You must not share your username or password with others. You are responsible for all use of your account, whether authorized or unauthorized. For security reasons, we recommend closing all browsers related to our Site after use. If you believe your personal or account information has been compromised, you must immediately notify us and reset your password.
Orders
- Payment Requirements: All purchasers must possess a valid credit or debit card issued by a bank acceptable to us. By placing an order, you represent and warrant that (1) all information provided is true and accurate; (2) you are an authorized user of the credit or debit card used to place the order; and (3) there are sufficient funds to cover the cost of the goods ordered.
- Order Confirmation: All orders placed on the Site are subject to product availability and our confirmation of the order quantity and price. We reserve the right to refuse any orders.
- Price Fluctuations: The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
- Shipping Delays: Product shipment may vary according to availability and is subject to delays resulting from postal delays or force majeure for which we will not be responsible.
- Order Acceptance: Once you place an order, you will receive an acknowledgment email confirming receipt. This is not an acceptance of your order. No contract is formed until we send an email confirmation that the goods have been shipped. Only those goods listed in the confirmation email at the time of shipment will be included in the contract.
- Currency and Exchange Rates: Product prices are set using currency exchange rates at the time of price creation. Prices may change if the applicable exchange rate changes before your order is accepted. The final amount billed will be based on the exchange rate applied by your card issuer on the day of the transaction, converting from the UAE Dirhams.
Errors and Omissions
- Product Information: Errors in product details, descriptions, and prices may occur despite our efforts to ensure accuracy. If we discover an error in pricing, description, imagery, delivery costings, or lead times, we will inform you directly via email. We reserve the right to cancel orders placed at an incorrect price and will refund the full amount if the order has already been paid. In case of product recall in transit, we will process a refund upon the safe return of the products.
- Variability: Although we have made every effort to be as accurate as possible, sizes, and measurements may vary.
Site Usage Restrictions
Lawful Use: You may only use our Site and Services for lawful purposes. You agree not to misuse the Site and not to:- Commit or encourage a criminal offense;
- Transmit or distribute any malicious, technologically harmful, or offensive material;
- Hack into any aspect of the Service;
- Corrupt data;
- Annoy other users;
- Infringe on others’ proprietary rights;
- Send unsolicited advertising or spam;
- Affect the performance or functionality of any computer facilities of or accessed through this Site.
- Any breach may constitute a criminal offense, and we may report such breaches to law enforcement authorities and disclose your identity.
Intellectual Property
- Ownership: All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions, and software (collectively, “Content”), is the property of LA GHADHADHAH
- and is protected by national and international copyright and other intellectual property laws.
- Usage Restrictions: You may not reproduce, publish, distribute, display, modify, create derivative works from, or exploit in any way, in whole or in part, the Content without the prior express written consent of LA GHADHADHAH.
Limitation of Liability
Exclusions of Liability: We are not legally responsible for any: Losses that:- Were not foreseeable to you and us when the contract was formed;
- Were not caused by any breach on our part;
- Business losses;
- Losses to non-consumers;
- Loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- Use or inability to use or unavailability of our Site (or any part of it), websites linked to it, or our Services;
- Any products, data, information, or Services purchased or obtained, or messages received, or transactions entered into, through or from the Services obtained or accessed through our Site including use of or reliance on any content displayed on or made available through our Site;
- Unauthorized access to or alteration of your transmissions or data;
- Any inaccuracy or incompleteness of any information received by you or by us through our Site or as part of our Services.
- Risk of Download: Although we take all reasonable steps to protect our systems using virus-checking software, any content downloaded from our Site is at your own risk. We do not accept liability for any loss or damage resulting from distributed denial-of-service attacks, computer viruses, Trojan horses, worms, software bombs, or other damaging items resulting from your use of our Site. You are responsible for protecting your computer systems from exposure to viruses by using anti-virus software, firewalls, and other necessary technical measures.
Right to Cancel
- Order Cancellation: We reserve the right to reasonably decline any order and/or to suspend delivery and/or to decline to supply ordered products, subject to the reimbursement of any purchase price already advanced by you in the event of non-delivery.
- Repeated Cancellations: We reserve the right to monitor repeated cancellations from one customer and may refuse to offer service to a customer who cancels orders repeatedly, at our discretion.
- Refunds: Refunds on legitimately canceled orders will be made at our earliest convenience, and never before any dispatched product has been returned in good order. Products returned as a result of cancellation are subject to the same terms of being returned in perfect condition as outlined in our Returns and Exchanges policy.
Privacy Policy
- Data Protection: Your privacy and the protection of your personal information are important to us. Any personal information that you provide to us will be handled according to our Privacy Policy, which explains what personal information we collect, how we use and share it, your rights regarding your data, and how to contact us and relevant authorities if you have any concerns.
- Payment: Accepted Methods: We accept any payment method clearly advertised on the Site. Cheques and money transfers are not accepted.
- Payment Security: We will take reasonable measures to ensure the security of your payment information using encrypted secure payment mechanisms. However, except in cases of negligence on our part, we are not liable for any loss you may suffer if a third party gains unauthorized access to your information.
- Card Authorization: You confirm that the credit/debit card or other form of payment used is yours or is specifically authorized by the owner. All credit/debit card holders are subject to validation checks and authorization by the card issuer.
- Payment Refusal: If your payment card issuer refuses to authorize payment, we will not be liable for any delay or non-delivery.
- Security Measures: We take reasonable care to make our Site secure. All payment transactions on this Site are processed using a secure online payment gateway.
- Ownership and Risk
- Ownership: We reserve the right to ownership of all products ordered, whether delivered or not, until the Services have been fully paid for by the customer.
- Risk: Upon delivery of the products to the customer, the risk in and to the products shall pass to the customer, notwithstanding that ownership in the products may remain vested in us.
Handling and Cleaning
- Product Care: Our clothes should always be handled with care. Cleaning should be performed carefully due to the handwork and embroideries. We recommend that you dry clean our products to maintain their quality and longevity.
Disputes
- Resolution Efforts: We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with our services please contact us as soon as possible.
- Legal Resolution: If we cannot resolve a dispute through our internal complaint handling procedure, we will:
- Inform you that we cannot settle the dispute;
- Resolution of such disputes shall be governed by and construed in accordance with UAE law, without reference to any conflict of laws provisions.
- The laws of the United Arab Emirates will apply to these Terms.
- All disputes shall be under the exclusive jurisdiction of Dubai Courts.
Third-Party Rights
- Enforcement: No one other than a party to these Terms has any right to enforce any term of these Terms.
- Indemnification: You agree to indemnify, defend, and hold harmless the Company, its shareholders, directors, officers, employees, consultants, agents, and affiliates from any and all third-party claims, liabilities, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this Site or your breach of these Terms.